Imagine you are hungry after finishing your long day, and there is no way you can visit a grocery store. Thankfully, your favorite grocery store has started offering two-hour deliveries in your vicinity. Relaxing, you quickly sit on the couch, hit a couple of clicks on your smartphone, and place an order for grocery.
As you get fresh and you are pleasantly surprised to see a notification on your phone that says your order has been dispatched, and within an hour, you will get an order delivery. But now things get worse; you are waiting for your order, communicating with the store but unable to track orders in real-time.
You finally call a store manager, but they have no idea about the order’s live location. Now, what will you do? Yes, this is the normal and real situation that people face quite often. Today, patrons want complete transparency in transactions, and the last mile delivery software can either make or break your business.
Missed deliveries, poor customer support, contactless deliveries, or no option for digital evidence of deliveries- these small obstacles can devastate your customer experience and cost you more beyond your imagination. Fortunately, an advanced last-mile delivery software can give you full control and visibility within your business while upscaling delivery operations.
What Last-Mile Deliveries Consists Of?
During 2020, e-commerce sales in the US grew by 44% compared to normal growth of 13 to 15% every year. However, increased customer demand has been accompanied by higher shipping costs. According to a recent survey conducted by Capgemini, the rise in customer expectations for faster deliveries and the rise in delivery costs has increased the pressure on companies to get their last-mile deliveries right.
So what is last-mile delivery software?
To put simply,
Last-mile delivery is the last destination in a business’s delivery process, where goods are shipped from a store to a customer’s desired location. This solution helps brands to streamline their delivery tasks.
There are many challenges associated with the delivery of last-mile packages, including high delivery costs, outdated technology, late deliveries, unpredictable elements, etc. Companies must consider these factors and implement policies that minimize risks associated with the deliveries. Generally, last-mile delivery services offer businesses options for reducing the risks outlined above.
It is predicted that more than 95% of purchases will be made online by the year 2040 and convention retail stores won’t be found in local streets. Increasing business resilience and transparency are crucial for successful delivery tasks. This figure is huge and reinforces the demand for this type of technology.
Along with transparency, it also offers some benefits such as,
- Centralize all delivery data
- Provide real-time driver tracking
- Automate manual delivery operations
- Automate route planning
- Monitor delivery provider’s performance
- Improved order management
In a nutshell, delivering the last mile involves the entire ordering process from the factory to warehouse management to distribution center to customer payment.
7 Best Last-Mile Delivery Software
The online delivery business is thriving because customers order almost everything online. Moreover, they also want to know the whereabouts of their orders in real-time. Now what brands should do? Here a last-mile delivery software comes to the rescue as it manages bulk orders smartly and enables entrepreneurs to focus on other important objectives.
Here we have collected the best last-mile software that won’t online make accurate delivery but also upscale your delivery business.
E-Delivery
E-Delivery is an all-in-one last-mile delivery software that can help you manage bulk deliveries seamlessly. From real-time tracking to locating the delivery provider’s location to generating reports, E-Delivery can manage all your tasks effortlessly. Managing fleets to real-time notifications to change delivery status and much more, this solution also helps you run an online delivery business amid the pandemic.
Key Features
- Route optimization
- Accurate ETAs
- Real-time data analytics
- Report generation
Onfleet
Onfleet is another popular delivery software designed to manage bulk orders seamlessly. Its holistic dashboard makes it easy for entrepreneurs to make informed decisions, it also generates real-time reports and presents a clear picture of the business. Onfleet is a trusted name in the transportation and the logistic sector as it accomplishes a number of deliveries each month.
Key Features
- Record reports based on previous data
- Alerts and notification
- Powerful dashboard
- Automatic status update
Bringg
Increasing the efficiency level of shipping goods involves automating the last-mile delivery process. In addition to automatically optimizing routes and communications, it also anticipates trans-loading spaces. An Israeli startup called Bringg helps companies measure, automate, and optimize their backend logistics processes using a variety of last-mile delivery applications; for example, they can implement them with smart alerts to immediately inform dispatchers of any unresolved problems.
Key Features
- Dedicated customer support
- Separate apps and panels to ensure accurate delivery operations
- Powerful dashboard to oversee a number of deliveries
- Optimized routing
Track-POD
This cloud-based service optimizes route and fleet, provides digital proof of delivery (ePOD) and vehicle tracking and updates a delivery app for Android and iOS to let your drivers take deliveries electronically in real-time. Over 1,000+ companies use Track-POD for deliveries and pickups, including grocery stores, distributors, third-party logistics companies, manufacturers, restaurants, florists, moving and utility companies, window cleaning, and services.
Key Features
- Digital proof of delivery
- Push notification
- Smart route optimization
- Can operate offline and restore data when
Shipox
Shipox is a user-friendly last-mile delivery management software managed by zip24 in order to help eCommerce companies with their last-mile delivery operations needs. Shipox comes with many modern features that allow retailers and logistic companies to optimize costs and resources along with real-time data to make the delivery process smooth and faster. Moreover, Shipox fits all-scale businesses such as online stores, pharmacies, supermarkets, and many others.
Key Features
- Up to date with modern features
- Suitable to all industry segments
- Order management
- Multi-language support
- Contactless delivery
Shipsy
A co-founded company, Shipsy has its headquarters in Dubai and India. Since 2015, Shipsy has grown from just 10 people and two customers to 150+ clients and 160 employees across the globe. By using Shipsy’s customizable AI platform, businesses can automate, organize, and track end-to-end logistics and supply chain activities and organize them as per their business standards. The SaaS-based intelligent platform allows customers and industries to move merchandise and packages seamlessly across the first, middle, and last mile. With Shipsy’s multimodal services, they assist their customers with improved customer experience, reducing delivery costs, obtaining end-to-end visibility in logistics, driving data-driven decision-making, and achieving more.
Key Features
- Quick push notifications
- Delivery management and analytics
- Can be customized based on business standards
- Barcode scanning
FarEye
FarEye is a popular SaaS-powered last-mile delivery software that allows enterprises to streamline their local delivery operations in a jiffy. With FarEye, business partners have transparent visibility into, optimize, and fulfill their logistics operations. Additionally, businesses are able to generate delivery reports to make data-driven decisions within the app. The FarEye interface is widely known for its user-friendliness and excellent customer support.
Key Features
- Digital billing and invoice
- Smart route optimization
- Third-party platform integration
- Dispatch management
Pick the One for Your Delivery Needs
The eCommerce market keeps exploding, and people also prioritize same-day delivery. Especially after the pandemic, people’s delivery preferences also have changed, in order to keep pace with consumers’ demands, your brand should have top-notch last-mile software.
This is a golden chance for startups specializing in online delivery to enter the market and gain a share. We hope that the above list can upscale your existing business while enhancing the customer experience.
Would you like to read more about Last Mile Software-related articles? If so, we invite you to take a look at our other tech topics before you leave!
